Terms and Conditions for Samsung Galaxy Z Fold5, Z Flip5 or S23

Samsung Galaxy Z Fold5, Z Flip5 or S23 (“PROMOTION”)


Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.samsungtradeinoffer.co.uk form part of the Terms and Conditions.


The Promoter
1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the “Promoter”).
Promotion Period
2. The Promotion will commence at 00:01 on 22 December 2023 (GMT) and shall close at 23.59 (GMT) on 2nd April 2024 (the “Promotion Period”).
3. To be eligible to participate in the Promotion you must be a UK resident aged 18+ (or have obtained your parent or guardian's consent to the relevant sale for the relevant sum) or a Company registered in the United Kingdom, Channel Islands or Isle of Man (“Participant”).
4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.
5. Network providers, retailers, distributors, resellers and any person who purchases the Promotion Products (defined below) for resale or otherwise not as the user of the Promotion Products, may not participate in this Promotion and are specifically excluded as a Participant.
6. Participants who have accepted a credit note or discount from a Participating Retailer where they have stated “no device to trade in” are not eligible to enter.
7. Participants who order a new (i.e. not second hand or ex-display) Samsung Galaxy Z Fold5, Z Flip5 or S23 from the list in the table below, (“Promotion Products”) in store or online from John Lewis Partnership, AO.com, AO Mobile, Amazon.co.uk, Mobile Phones Direct, Sky Mobile, Tesco Mobile, Very, Littlewoods, Selfridges, Harrods or Argos (“Participating Retailer”) or a Participating Reseller (see term 13) during the Promotion Period and who trade in any smartphone shown in the table below which meets the requirements in term 9 below (“Trade In Device”) will be entitled to claim £100 per Samsung Galaxy Z Flip5 or S23, or £150 per Samsung Galaxy Z Fold5 reward (paid by way of bank transfer) by redemption in addition to the payment made by Samsung Recycle (each a “Reward”).
Promotional Product (All colours / variants)SKU
Samsung Galaxy Z Flip5SM-F731B
Samsung Galaxy Z Fold5SM-F946B
Samsung Galaxy S23SM-S911B

7. List of eligible devices: For smartphones not included in the list below, Participants must contact MTR on the following site where the claim will be managed on a case-by-case basis: https://www.samsungtradeinoffer.co.uk/support 


  1. Apple iPhone 11
  2. Apple iPhone 11 Pro
  3. Apple iPhone 11 Pro Max
  4. Apple iPhone 12
  5. Apple iPhone 12 Mini
  6. Apple iPhone 12 Pro
  7. Apple iPhone 12 Pro Max
  8. Apple iPhone 13
  9. Apple iPhone 13 Mini
  10. Apple iPhone 13 Pro
  11. Apple iPhone 13 Pro Max
  12. Apple iPhone 6
  13. Apple iPhone 6 Plus
  14. Apple iPhone 6S
  15. Apple iPhone 6s Plus
  16. Apple iPhone 7
  17. Apple iPhone 7 Plus
  18. Apple iPhone 8
  19. Apple iPhone 8 Plus
  20. Apple iPhone SE 2020
  21. Apple iPhone X
  22. Apple iPhone XR
  23. Apple iPhone XS
  24. Apple iPhone XS Max
  25. BlackBerry KEY2
  26. BlackBerry KEYone
  27. BlackBerry Passport
  28. BlackBerry Priv
  29. CAT S40
  30. CAT S41
  31. CAT S60
  32. Google Pixel
  33. Google Pixel 2
  34. Google Pixel 2 XL
  35. Google Pixel 3
  36. Google Pixel 3 XL
  37. Google Pixel 3a
  38. Google Pixel 3a XL
  39. Google Pixel 4
  40. Google Pixel 4 XL
  41. Google Pixel 4a
  42. Google Pixel 5
  43. Google Pixel 6
  44. Google Pixel 6 Pro
  45. Google Pixel 7
  46. Google Pixel 7 Pro
  47. Honor Honor 20
  48. Honor Honor 20 Lite
  49. Honor Honor 8
  50. Honor Honor 8X - JSN-L21
  51. Honor Honor 9X
  52. Honor Honor View 10
  53. Honor Honor View 20
  54. HTC U Ultra
  55. HTC U11
  56. HTC U11+
  57. HTC U12+
  58. HTC U20 5G
  59. Huawei Honor 20
  60. Huawei Mate 10 Pro
  61. Huawei Mate 20
  62. Huawei Mate 20 Lite - SNE-LX1
  63. Huawei Mate 20 Pro
  64. Huawei Mate 20 X 5G
  65. Huawei Mate 30 Pro
  66. Huawei Mate 30 Pro 5G
  67. Huawei Nexus 6P - H1512
  68. Huawei Nova
  69. Huawei P Smart - FIG-LX1
  70. Huawei P10
  71. Huawei P10 Plus
  72. Huawei P20
  73. Huawei P20 Lite
  74. Huawei P20 Pro
  75. Huawei P30
  76. Huawei P30 Lite
  77. Huawei P30 Pro
  78. Huawei P40
  79. Huawei P40 Lite
  80. Huawei P40 Pro
  81. Huawei P40 Pro+
  82. Huawei P8
  83. Huawei P8 Lite (2017)
  84. Huawei P9 - EVA-L09
  85. Huawei P9 Lite - VNS-L31
  86. Huawei P9 Plus
  87. LG G3
  88. LG G3S
  89. LG G4
  90. LG G4c
  91. LG G5
  92. LG G6
  93. LG G7 ThinQ
  94. LG V30
  95. Microsoft Surface Duo
  96. Motorola Moto G30
  97. Motorola Moto G5
  98. Motorola Moto G5 Plus
  99. Motorola Moto G6
  100. Motorola Moto G8 Power
  101. Motorola Razr (2019)
  102. Nokia 3
  103. Nokia 5 TA-1024
  104. Nokia 6
  105. Nokia 8
  106. Nokia 9 PureView
  107. OnePlus 3 - A3000
  108. OnePlus 3T - A3003
  109. OnePlus 4
  110. OnePlus 5 - A5000
  111. OnePlus 5T - A5010
  112. OnePlus 6 - A6000
  113. OnePlus 6T - A6010
  114. OnePlus 7 - GM1900
  115. OnePlus 7 Pro - GM1910
  116. OnePlus 7T
  117. OnePlus 7T Pro
  118. OnePlus 8 - IN2013
  119. OnePlus 8 Pro - IN2023
  120. OnePlus 8T
  121. OnePlus 9
  122. OnePlus 9 Pro
  123. OnePlus Nord 5G
  124. Oppo Find X2
  125. Oppo Find X2 Lite
  126. Oppo Find X2 Neo
  127. Oppo Find X2 Pro
  128. Oppo Reno4 Pro 5G
  129. Razer Phone
  130. Razer Phone 2
  131. Realme 5
  132. Realme 5 Pro
  133. Realme 6
  134. Realme 6 Pro
  135. Realme 6i
  136. Realme V5 5G
  137. Realme X2
  138. Realme X2 Pro
  139. Realme X50 5G
  140. Realme X50 Pro 5G
  141. Samsung Galaxy A01 - A015F-DS
  142. Samsung Galaxy A02s - A025F
  143. Samsung Galaxy A03 - A035F
  144. Samsung Galaxy A03s - A037F-DS
  145. Samsung Galaxy A10 - A105F
  146. Samsung Galaxy A10
  147. Samsung Galaxy A10s - A107F/DS
  148. Samsung Galaxy A11 - A115F-DS
  149. Samsung Galaxy A12 - A125F
  150. Samsung Galaxy A12
  151. Samsung Galaxy A2 Core - A260F-DS
  152. Samsung Galaxy A20 - A205FN/DS
  153. Samsung Galaxy A20e - A202F (2019)
  154. Samsung Galaxy A20s - A207F-DS
  155. Samsung Galaxy A21s - A217F-DS
  156. Samsung Galaxy A22 - A225F
  157. Samsung Galaxy A22 5G - A226B
  158. Samsung Galaxy A3 - A320F (2017)
  159. Samsung Galaxy A30 - A305F/DS
  160. Samsung Galaxy A30s - A307F-DS
  161. Samsung Galaxy A31 - A315F
  162. Samsung Galaxy A32 5G - A326B
  163. Samsung Galaxy A40 - A405F (2019)
  164. Samsung Galaxy A40 - A405F (2019)
  165. Samsung Galaxy A41 - A415F
  166. Samsung Galaxy A42 5G - A426B/DS
  167. Samsung Galaxy A42 5G
  168. Samsung Galaxy A5 - A500F
  169. Samsung Galaxy A5 - A510F (2016)
  170. Samsung Galaxy A5 - A520F (2017)
  171. Samsung Galaxy A50 - A505F (2019)
  172. Samsung Galaxy A50 - A505F (2019)
  173. Samsung Galaxy A50 (EntEd) - A505F
  174. Samsung Galaxy A50s - A507FNDS
  175. Samsung Galaxy A51 - A515FDS
  176. Samsung Galaxy A51 5G - A516B/DS
  177. Samsung Galaxy A52 4G - A525F-DS
  178. Samsung Galaxy A52 5G - A526B
  179. Samsung Galaxy A52s 5G - A528B-DS
  180. Samsung Galaxy A6 - A600FN
  181. Samsung Galaxy A6 Plus - A605FN
  182. Samsung Galaxy A60 - A606F-DS
  183. Samsung Galaxy A7 (2018) - A750F
  184. Samsung Galaxy A7 (2018) - A750F DS (Dual Sim)
  185. Samsung Galaxy A70 - A705F (2019)
  186. Samsung Galaxy A70s - A707F
  187. Samsung Galaxy A71 - A715F
  188. Samsung Galaxy A71 5G - A716B
  189. Samsung Galaxy A72 - A725F
  190. Samsung Galaxy A72 5G - A726B
  191. Samsung Galaxy A8 (2018) - A530F
  192. Samsung Galaxy A8 Plus (2018) - A730F
  193. Samsung Galaxy A80 (2019) - A805F
  194. Samsung Galaxy A80 (2019) - A805F-DS
  195. Samsung Galaxy A9 (2018) - A920F
  196. Samsung Galaxy A90 5G - A908B
  197. Samsung Galaxy J3 - J320F
  198. Samsung Galaxy J3 (2017) - J330F
  199. Samsung Galaxy J5 - J500FN
  200. Samsung Galaxy J5 (2016) - J510F
  201. Samsung Galaxy J5 (2017) - J530F
  202. Samsung Galaxy J6 (2018) - J600FZ
  203. Samsung Galaxy J6 Plus - J610F
  204. Samsung Galaxy M01 - SM-M015F-DS
  205. Samsung Galaxy M12 - M127F/DSN
  206. Samsung Galaxy M20 - M205F/DS
  207. Samsung Galaxy M30 - M307FN/DS
  208. Samsung Galaxy M30s - M307FN/DS
  209. Samsung Galaxy M31 - M315F-DS
  210. Samsung Galaxy M31s - SM-M317F/DS
  211. Samsung Galaxy M32 - SM-M325F-DS
  212. Samsung Galaxy M40 - M405FN/DS
  213. Samsung Galaxy M51 - M515F-DSN
  214. Samsung Galaxy M51 - SM-M115F-DS
  215. Samsung Galaxy Note 10 - N970F
  216. Samsung Galaxy Note 10 (EntEd) - N970F
  217. Samsung Galaxy Note 10 Lite - N770F
  218. Samsung Galaxy Note 10 Plus - N975F
  219. Samsung Galaxy Note 10 Plus 5G - N976B
  220. Samsung Galaxy Note 20 - N980F
  221. Samsung Galaxy Note 20 5G - N981B
  222. Samsung Galaxy Note 20 Ultra 4G - N985F
  223. Samsung Galaxy Note 20 Ultra 5G - N986B
  224. Samsung Galaxy Note 3 - N9005
  225. Samsung Galaxy Note 4 - N910F
  226. Samsung Galaxy Note 8 - N950F
  227. Samsung Galaxy Note 8 - N950FD (Dual SIM)
  228. Samsung Galaxy Note 9 - N960F
  229. Samsung Galaxy Note 9 - N960FD (Dual Sim)
  230. Samsung Galaxy Note 9 (EntEd) - N960F
  231. Samsung Galaxy Note Edge - N915F
  232. Samsung Galaxy S10 - G973F
  233. Samsung Galaxy S10 (EntEd) - G973F
  234. Samsung Galaxy S10 5G - G977B
  235. Samsung Galaxy S10 Lite - G770FDS
  236. Samsung Galaxy S10 Plus - G975F
  237. Samsung Galaxy S10E - G970F
  238. Samsung Galaxy S10e (EntEd) - G970F
  239. Samsung Galaxy S20 - G980F
  240. Samsung Galaxy S20 (EntEd) - G980F
  241. Samsung Galaxy S20 5G - G981B
  242. Samsung Galaxy S20 FE - G780F
  243. Samsung Galaxy S20 FE 5G - G781B
  244. Samsung Galaxy S20 Plus - G985FDS
  245. Samsung Galaxy S20 Plus 5G - G986B
  246. Samsung Galaxy S20 Plus 5G (EntEd) - G986B
  247. Samsung Galaxy S20 Plus BTS Edition
  248. Samsung Galaxy S20 Ultra 5G - G988B
  249. Samsung Galaxy S21 5G - G991B
  250. Samsung Galaxy S21 FE 5G - G990B
  251. Samsung Galaxy S21 Plus 5G - G996B
  252. Samsung Galaxy S21 Ultra 5G - G998B
  253. Samsung Galaxy S22 5G - S901B
  254. Samsung Galaxy S22 Plus 5G - S906B
  255. Samsung Galaxy S22 Ultra 5G - S908B
  256. Samsung Galaxy S5 Active - G870A
  257. Samsung Galaxy S5 Mini - G800F
  258. Samsung Galaxy S6 - G920F
  259. Samsung Galaxy S6 Dual Sim - G920FD
  260. Samsung Galaxy S6 Edge - G925F
  261. Samsung Galaxy S6 Edge - G925FD (Dual Sim)
  262. Samsung Galaxy S6 Edge Plus - G928F
  263. Samsung Galaxy S7 - G930F
  264. Samsung Galaxy S7 Dual Sim - G930FD
  265. Samsung Galaxy S7 Edge - G935F
  266. Samsung Galaxy S7 Edge - G935FD (Dual Sim)
  267. Samsung Galaxy S8 - G950F
  268. Samsung Galaxy S8 - G950FD (Dual Sim)
  269. Samsung Galaxy S8 Plus - G955F
  270. Samsung Galaxy S8 Plus Dual SIM - G955FD
  271. Samsung Galaxy S9 - G960F
  272. Samsung Galaxy S9 Hybrid SIM - G960FD
  273. Samsung Galaxy S9 Plus - G965F
  274. Samsung Galaxy S9 Plus Hybrid SIM - G965FD
  275. Samsung Galaxy X Cover 4s (EntEd) - G398F
  276. Samsung Galaxy X Cover Pro (EntEd) - G715F
  277. Samsung Galaxy Z Flip - F700F
  278. Samsung Galaxy Z Flip 3 5G - F711B
  279. Samsung Galaxy Z Flip 5G - F707B
  280. Samsung Galaxy Z Fold 2 5G - F916B
  281. Samsung Galaxy Z Fold 3 5G - F926B
  282. Samsung Galaxy Z Fold 5G - F907B
  283. Sony Xperia 1
  284. Sony Xperia 1 II
  285. Sony Xperia 10
  286. Sony Xperia 10 Plus
  287. Sony Xperia 5
  288. Sony Xperia 5 II
  289. Sony Xperia 5 Plus
  290. Sony Xperia X
  291. Sony Xperia X Compact
  292. Sony Xperia XA1
  293. Sony Xperia XA1 Ultra
  294. Sony Xperia XA2
  295. Sony Xperia XA2 Ultra
  296. Sony Xperia XZ
  297. Sony Xperia XZ Premium
  298. Sony Xperia XZ1
  299. Sony Xperia XZ2
  300. Sony Xperia XZ2 Compact
  301. Sony Xperia XZ2 Premium
  302. Sony Xperia XZ3
  303. Sony Xperia Z3
  304. Sony Xperia Z3 Compact
  305. Sony Xperia Z3 Plus
  306. Sony Xperia Z5
  307. Sony Xperia Z5 Compact
  308. Sony Xperia Z5 Premium
  309. Sony XZ1 Compact
  310. Xiaomi Black Shark 3 Pro
  311. Xiaomi Mi 10 5G
  312. Xiaomi Mi 10T Pro 5G
  313. Xiaomi Mi 9
  314. Xiaomi Mi 9 SE
  315. Xiaomi Mi 9T
  316. Xiaomi Mi A3
  317. Xiaomi Mi Note 10
  318. Xiaomi Mi Note 10 Pro
  319. Xiaomi Note 10 Lite
  320. Xiaomi Redmi 8
  321. Xiaomi Redmi 9
  322. Xiaomi Redmi K30 Pro Zoom
  323. Xiaomi Redmi Note 5 Pro
  324. Xiaomi Redmi Note 7 Pro
  325. Xiaomi Redmi Note 8
  326. Xiaomi Redmi Note 8 Pro
  327. Xiaomi Redmi Note 8T
  328. Xiaomi Redmi Note 9 Pro
  329. Xiaomi Redmi Note 9 Pro Max
  330. Xiaomi Redmi Note 9s
  331. ZTE nubia Red Magic 5G
9. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites are specifically excluded from this Promotion.

10. Any Trade In Device used to Claim in this Promotion must:

  1. be owned by the Participant making the Claim;
  2. includes its battery within the casing and not have any missing parts;
  3. be complete and not crushed, bent in half or liquid-damaged;
  4. not be PIN locked or have ‘Activation Lock’ or 'iCloud Lock' activated;
  5. not be ‘jail-broken’ or similar and must not have altered firmware;
  6. must meet the manufacturer’s original UK specifications; and
  7. must not be personalised with any custom engraving.
11. Individual Participants may submit a maximum of one (1) Claim per Promotion Product purchased and a maximum of two (2) per household; and a maximum of ten (10) claims per Company Participant.
12. Rewards are non-transferable. In the event of unforeseen circumstances, the Promoter may substitute a Reward of equal or greater value for the Reward.

13. To claim, Participants must first purchase a Promotion Product during the Promotion Period then visit the website below which corresponds to their Participating Retailer or Reseller:

Consumer and business purchasers via the following retailers:

  • John Lewis: https://www.samsungtradeinoffer.co.uk/promo/johnlewis
  • Very Group: https://www.samsungtradeinoffer.co.uk/promo/tvg
  • Littlewoods: https://www.samsungtradeinoffer.co.uk/promo/littlewoods
  • AO.com: https://www.samsungtradeinoffer.co.uk/promo/ao
  • Mobile Phones Direct: https://www.samsungtradeinoffer.co.uk/promo/mpd
  • Argos: https://www.samsungtradeinoffer.co.uk/promo/argos
  • Tesco mobile: https://www.samsungtradeinoffer.co.uk/promo/tescomobile
  • Sky Mobile: https://www.samsungtradeinoffer.co.uk/promo/skymobile
  • Selfridges: https://www.samsungtradeinoffer.co.uk/promo/selfridges
  • Harrods: https://www.samsungtradeinoffer.co.uk/promo/harrods

Business purchasers only via resellers:

  • 4G Upgrades: https://business.samsungtradeinoffer.co.uk/promo/4g-upgrades
  • Aerial Direct: https://business.samsungtradeinoffer.co.uk/promo/aerial-direct
  • Computacenter: https://business.samsungtradeinoffer.co.uk/promo/computacenter
  • Daisy Communications: https://business.samsungtradeinoffer.co.uk/promo/daisy-comm
  • Daisy Connect: https://business.samsungtradeinoffer.co.uk/promo/daisy-con
  • Insight Direct Ltd: https://business.samsungtradeinoffer.co.uk/promo/insight-direct
  • Kit online: https://business.samsungtradeinoffer.co.uk/promo/kit-online
  • Onecom: https://business.samsungtradeinoffer.co.uk/promo/onecom
  • Voice Mobile: https://business.samsungtradeinoffer.co.uk/promo/voice-mobile
  • Currys Business: https://business.samsungtradeinoffer.co.uk/promo/currys-business
  • Currys PC World: https://business.samsungtradeinoffer.co.uk/promo/pcw-business
  • Reward Mobile: https://business.samsungtradeinoffer.co.uk/promo/reward-mobile
  • Voice Mobile: https://business.samsungtradeinoffer.co.uk/promo/voice-mobile
  • Digital Wholesale Solutions (DWS): https://business.samsungtradeinoffer.co.uk/promo/DWS
  • Insight: https://business.samsungtradeinoffer.co.uk/promo/insight
  • Tela: https://business.samsungtradeinoffer.co.uk/promo/Tela
  • UBT: https://business.samsungtradeinoffer.co.uk/promo/UBT

Participants must then enter the IMEI or serial number of the Promotion Product purchased and the IMEI or serial number of their Trade In Device, and complete the online claim form including the provision of bank account details (“Claim”).

14. Claims must be made by 23:59 (GMT) on 16th April 2024 (the “End Date”). Claims received after the End Date will be marked as invalid and will not be accepted.
15. Participants will be sent an email confirming that their Claim has been received by the Promoter and will be sent a pre-paid special delivery envelope. Participants must post their Trade In Device in the envelope within fourteen (14) days of receipt of said pre-paid special delivery envelope.
16. Company Participants must send their Trade in Devices to Samsung Recycle using the address label provided within the confirmation email. Company Participants will be required to pay for postage of their Trade in Device.
17. Within 48 hours of the Promoter receiving the Trade In envelope, the Promoter will validate proof of purchase with the Participating Retailer and then send an email to confirm whether the Claim has been successful and validated.
18. Delivery of the Reward will be by bank transfer to the UK bank account provided in the Claim.
19. Claims which are incomplete or damaged will be deemed to be invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.
20. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.
21. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant.
Privacy and Data Protection
22. Other than as set out in these Terms and Conditions or for the purposes of operating the Promotion, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any promotional purpose, nor shall they be passed to any third party.
23. The Participant hereby consents to such personal information being used for this purpose and confirms they agree with the Promoter’s privacy policy available at www.samsung.com/uk/info/privacy. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the privacy policy.
24. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.
25. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.
26. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claim or Rewards; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.
27. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.
28. By participating in this Promotion Participants agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
29. The Promotion is governed by English law.


Before you send us a device

These are the terms and conditions on which we will buy devices from you. By sending us devices you agree to be bound by these terms and conditions. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Before sending us any devices, please read these terms carefully and take note of your IMEI number in case there is a problem with your order. Your IMEI number can be found by typing in *#06# (or in your device’s settings). It should also be printed on the back of your device or under the battery.

Please ensure all personal data is removed from devices before sending them. We cannot be held responsible for your personal data if you have not removed it from you device or if your device is lost in transit when being sent to or returned by us. In particular, if you send us a non-functioning device we may not be able to reset or wipe it before selling it on.

Contracts and SIM Cards
You are responsible for cancelling any contract linked to each device. Please remove all SIM and data cards before sending us your device. Any SIM or data cards received by us will be securely destroyed and will not be returned. We accept no liability if any device sent to us with a SIM or data card is lost and charges are then incurred. You will still be responsible for all such charges.
About us

We operate the website “samsungtradeinoffer.co.uk” (referred to as “our site”), we are MTR Group Limited, a company registered in England and Wales with the following details:

Company number: 7839241
VAT number: 123 8610 32
Registered office:
10 The Spire Green Centre
CM19 5TR

We also use the trade names “Samsung Trade In Offer” and “SamsungTradeInOffer” and “samsungtradeinoffer.co.uk”.

You can contact us at your registered office above, or by the following methods:

Telephone: 0333 207 9676

Email: samsung@tradeinresponse.co.uk

You and your order

Before you send a device to us, you will need to complete an order form for each device, after which we will provide you with an estimated price. Your order form must be complete and accurate, and you must update us if any of the information changes. If the order form information is not complete or accurate, you may not receive the full estimated price.

Submitting an order will create an account on our site, unless you select the appropriate option on the order form.

In order to submit an order and sell us a device, you must be:

  • a UK resident accessing our site from the UK (and we will only send sales packs to the UK)
  • able to enter into a binding contract
  • at least 18 years old (or have obtained your parent or guardian’s consent to the relevant sale for the relevant sum).

Following acceptance of your order form we will send you a sales pack for you to send us the device(s).

When sending your device, please ensure your name, address, and any other information requested in the sales pack is included.

Your device

Any device you send us must match the make and model from your order form and by sending it to us you confirm that it:

  • is owned by you
  • (if you have selected this option) is fully functional and complete
  • includes its battery within the casing and does not have any missing parts
  • is not crushed, bent in half or liquid-damaged
  • is not PIN locked and does not have an have ‘Activation Lock’ or 'iCloud Lock' activated
  • is not “jail-broken” or similar and that the firmware has not been altered
  • is original and meets the manufacturer’s original UK specifications (and is not personalised with any custom engraving).

If you send us a device which does not meet the above requirements, or is not listed on our website, or if you do not comply with the “You and your order” requirements above, we may contact you and notify you that we will not be purchasing your device. If we refuse to buy it you may ask us to return it (at your cost) or recycle it. If we are unable to contact you within 7 days of receiving the device, we will automatically recycle it.

If your device still has the ‘Activation Lock’ or 'iCloud Lock' activated, we will contact you to ask for your help in unlocking it, if you do not help us unlock the device, or ask us to return it, within 28 days of us attempting to contact you, we will automatically recycle your device.

You will not receive any payment for devices which are returned or recycled.

Please remove any PIN or other locks or restrictions on any of your devices before sending them to us.

Your device must not be blacklisted or reported lost or stolen. Please see the red flag procedure below.

We accept boxes, chargers and accessories but they do not increase the estimated price and we may not be able to return them.

Grading your device

If your quote form stated that your device was in working order, then to receive the full estimated price for your device, it must be in good condition. Your device should:

  • be in full working condition (and all features must be in good working order)
  • not have significant damage (this does not include mild cosmetic damage or fair wear and tear)
  • only be locked to the network you have specified in your order
  • not have any other issues which affect our ability to resell it.

Significant damage will include (among other things) damaged or cracked screens, damaged or non-functioning cameras, missing buttons or keypad damage, deep scratches or dents, snapped hinges; non-functioning charger ports, screen guards, transfers, decals or similar which cannot be removed, microphone or earpiece damage, cracked backs, missing parts, touch screen faults, and faulty or defective software.


Prices displayed on our website include any applicable VAT and other tax, and are subject to change at any time without notice. Device prices are variable and if you check the value of your device but do not place a sales order, the value may be different at a later time.

Any special offers on device prices are subject to particular terms which we may impose and may be varied or withdrawn at any time without notice. All prices are paid in pounds sterling.

The estimated price of any device is guaranteed for 14 days, subject to the device complying with these terms and conditions. We may remind you if we have not received your device within 14 days of your order.

To be accepted, your device must be received within 14 days following your request and comply fully with these terms and conditions.

If your device is received more than 14 days following your order or does not comply with these terms and conditions then reduced prices may apply or we may refuse to buy your device.

If your device still has the ‘Activation Lock’ or 'iCloud Lock' activated, we will contact you to ask for your help in unlocking it. If you do not help us within 5 days of us contacting you, we will reduce the estimated price by 15%.

Reduced Prices

If reduced prices apply, we will contact you to make a reduced offer. If you reject this offer we will return it. Reduced offers will be automatically processed for payment at the new reduced price if we do not receive your response to our proposed offer within 5 days.

Our decision is final on all device prices.

Red Flags

We check the status of all devices we receive against the National GSMA database (using the unique IMEI or serial number).

If your device has a red flag (meaning it has been registered as lost, stolen, barred or blocked on the GSMA database), we must quarantine it for 28 days while its status is reviewed.

If we notify you that your device has a red flag you will need to contact GSMA to have it removed, we will provide guidance on this procedure.

If the red flag is removed before the end of the quarantine period, we may process and purchase your device in accordance with these terms and conditions. If the red flag is not removed before the end of the quarantine period, we are required by law to dispose of it or provide it to the police and you will not receive any payment. By law we cannot under any circumstances return the device during this 28 day period unless the red flag has been removed.

If we become aware of any issues with your order you may be required to co-operate with the authorities and we reserve the right to withhold or cancel payment.

If we become aware of a red flag or other ownership issue with the device and we have already paid you for the device, you agree to return that payment on our notification, and that we may take steps to recover that amount and any associated costs of recovery.

Payments and Ownership

Ownership of the device will pass to us when we dispatch payment to you or (if applicable) when we recycle the device.

Payments will be sent by the method chosen in your order form. If you wish to amend your payment method, please contact us before payment is sent.

Payment will only be sent following receipt, testing and acceptance of your device (or under the “Reduced Prices” process set out above).

We aim to issue payment within 2 working days of acceptance of your device or expiry of the 5 day notice period under the “Reduced Prices” process set out above. However, this timescale for guidance only and we cannot guarantee payment within that time.

You should allow 2-3 working days for cheques or retail vouchers and 2 hours for electronic payments to arrive.

Payments are also subject to validation and security checks which we or third parties may stipulate from time to time.

Payments sent by post will use first class Royal Mail post.

All valuations include VAT (or other applicable tax) at the applicable rate.

Payment processing depends on third parties (such as postal services and banks) whom we do not control, and on you inputting complete and accurate payment details during the order process. We do not accept liability for any delay or failure in your receipt of payment as a result of those third parties’ action or inaction or your provision of inaccurate or incomplete details.

If your cheque is damaged, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to our registered address above.

If the damaged or expired cheque is not received by us, a cancellation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Postage and returns


You send your device to us at your own risk. We cannot be responsible for devices we do not receive, or for the condition in which we receive devices. We strongly recommend that you pack your device carefully to minimise the risk of damage. The sales pack does not guarantee that the device will be received in the same condition as sent.

We recommend that you wrap your device in bubble wrap and place it in a strong rigid box (ideally the original device box) so it cannot move or rotate in transit. All devices must be sent in accordance with Royal Mail guidance.

Devices must be sent to us by Royal Mail 48® Tracked Service or Royal Mail Special Delivery. Royal Mail 48® Tracked Service is available using the freepost sticker included in your sales pack. If you use Royal Mail Special Delivery or any other delivery service (or don’t use your freepost sticker), your postage costs will not be reimbursed.

If you do not use the freepost label provided by us, you will be responsible for obtaining a receipt from Royal Mail and retaining this for tracking and insurance purposes. If you use the freepost label provided, your phone will only be insured in transit by Royal Mail up to Royal Mail’s limits.

Please note: your device will be tracked online to our local delivery office. It will then appear as "delivered" on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we'll let you know.

If your device is lost or damaged in the post we will advise you how you might claim against the Royal Mail but we cannot guarantee you will be successful.

If we receive a damaged package, the package and device (if we received it) will be returned to you so that you may claim for the loss directly from Royal Mail. By sending the package back to you we do not guarantee that the claim will be successful and we will not have any liability for any claims which are refused by external parties. For more information about making claims with Royal Mail, please visit www.royalmail.com.

Please note: Royal Mail recently introduced new guidelines about sending products containing lithium batteries. To find out more please ask at your post office or visit www.royalmail.com.

If we return your device, we use Royal Mail 48®Tracked Service at our cost (unless specified otherwise). If Royal Mail cannot deliver the device, we will ask them to return it to our registered office and we will contact you to check your address. Once we receive confirmation that the address is correct we will resend the device.

If a device is returned to us for a second time or if we have emailed you and we do not receive a response within 14 days, we will treat the device as our property, retain it and recycle it or process the sale under the “Reduced Price” process as applicable. If the “Reduced Price” process applies, the estimated purchase price used will be the price which applies on the date we receive the second return, or the fourteenth day after we have contacted you. 


If you are a consumer, we are not responsible for any of your loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

If you are not a consumer, we will not be liable to you for any business losses or loss or corruption of data or any loss or damage that is not foreseeable.

Your statutory rights are not affected by these terms and conditions, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence, our fraud or fraudulent misrepresentation or any other matter which cannot lawfully be limited or excluded.

Forming the contract

Your completion of the order form is an offer to us to purchase the device. The contract between us and you is formed, subject to these terms and conditions, when we confirm receipt of your order form. The contract between you and us is conditional upon us receiving the device and it (and you) complying with these terms and conditions. The estimated price may be varied as set out in these terms and conditions.

Our contract with you will terminate or expire when we buy, recycle or return your phone in accordance with these terms and conditions.

If you are a consumer, you may cancel your contract with us without charge at any point up until you send the device to us. After this point you may not cancel your contract with us (but it may be terminated or expire as provided for in these terms and conditions).

Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contact with you that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

These terms and conditions are governed by English law and claims in relation to our contract with you are subject to the jurisdiction of the courts of England and Wales.

If you need to contact us in relation to our contract with you, please use the methods set out in these terms and conditions. If we need to contact you, we may do so using any of the contact details you provided to us, including in your order form.

If a court finds part of our contract with you unenforceable, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

This contract is between you and us. You may not transfer any of your rights or obligations under your contract with us without our prior written consent. We may transfer our rights and obligations under this contract at any time (although we will let you know and will ensure that this does not affect your rights under your contract with us). No person other than you and us shall have any rights to enforce any of the terms of this contract.

Even if we delay in enforcing our contract with you, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

If you have any complaints regarding our service, please contact us.