Support

After we receive the product, we will inspect it within 10 working days. If the device matches the condition you have described in the sell order form, then you will be paid within 24 hours*. If the phone does not match the condition then we will email you with a revised quote. At this point, you can accept the revised quote or reject the quote. If you accept the revised quote then you will be paid within 24 hours*. If you reject the revised quote then we will ship your old phone back to you free of charge.

*working hours

We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed

If we receive a device with a SIM or Memory card enclosed it will be destroyed.

*Devices which are beyond economical repair or cannot be physically data wiped will be recycled

Yes, if there is a crack on the screen of your device it is deemed faulty.

No, please do not ship your device using the returns packaging provided with your new device. You will receive a separate returns pack within 1-3 days of submitting your trade in request.

All devices are securely erased. Certificate will be emailed once the data erasure is complete.

Device must be received within 14 days or you may be requoted if the value has decreased.

• Mobile Phones & Tablets: we only require the device.
• Game Consoles: Must include original working power supply, stylus and controllers (where applicable) and AV cable.
• Laptops: Must include original working power supply.
• Smartwatches: Must include the charging dock.

Failing to do this would result in a decrease in your quote value.

You can only trade in one device per order.

You can purchase your device in-store or online from one of the participating retailers to be eligible for this offer.

MTR are a company that aim to reduce the amount of electronic waste we keep indoors, or end up throwing into landfill. By recycling your old unwanted devices we can reduce pollution and instead give older devices a new lease of life with a new owner, or if a device is beyond repair then it can be recycled responsibly in a way that won’t damage the environment. The parts can then be reused for other purposes.

Samsung has partnered with MTR to offer an easy, straightforward way for customers to trade-in their old devices for money.

We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act^*, so you have peace of mind that all your personal data will be securely removed.

Please note that if we receive a device with a SIM or Memory card enclosed it will be destroyed.

^*Devices which are beyond economical repair or cannot be physically data wiped will be recycled

Every order made with us is assigned an order number, and you will receive regular email updates at each stage of the process. Each pack we send out contains a free returns label with a tracking number that you can check the status of your shipment at any time after you post it. You can also check your order status via order tracker page.

No we don’t require you to send the phone with its original box or accessories as we only pay you for the device, however if you wish to send them as well to get rid of them we will accept them.

No you do not need to have cookies enabled to use our website. We try to make things as user friendly for our customers as possible.

Every order placed with us is valid for 14 days from the day you order, so provided that we receive your device within this time your quote is guaranteed. If it is shipped after the 14 day period we will offer you the current price for that model when we receive it.