Frequently Asked Questions
Please check our list of frequently asked questions. If your question is not covered in these FAQs, please use the contact us form.
After we receive the product, we will inspect it within 10 working days . If the device matches the condition you have described in the sell order form, then you will be paid within 24 hours*. If the phone does not match the condition then we will send you an email with a revised quote. At this point, you can accept the revised quote or reject the quote. If you accept the revised quote then you will be paid within 24 hours*. If you reject the revised quote then we will ship your old phone back to you free of charge.
We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed
If we receive a device with a SIM or Memory card enclosed it will be destroyed.
*Devices which are beyond economical repair or cannot be physically data wiped will be recycled
Yes, if there is a crack on the screen of your device it is deemed faulty.
No, please do not ship your device using the returns packaging provided with your new device. You will receive a seperate returns pack within 1-3 days of submitting your trade in request.
All devices are securely erased. Certificate will be emailed once the data erasure is complete.
Device must be received within 14 days or you may be requoted if the value has decreased.
Mobile Phones & Tablets: we only require the device.
Game Consoles: Must include original working power supply, stylus and controllers (where applicable) and AV cable.
Laptops: Must include original working power supply.
Smart Watches: Must include the charging dock.
Failing to do this would result in a decrease in your quote value.
You can only trade in one device per order.
You can purchase your device in-store or online from one of the participating retailers to be eligible for this offer.